WHO NEEDS THIS SURVEY?
Groups, virtual groups, subgroups, and APM Entities that elect or are required to report the CAHPS for MIPS Survey.
Medicare Shared Savings Program ACOs reporting through the APP are required to report CAHPS for MIPS.
Entities must complete their CAHPS MIPS survey registration and authorize a CMS-approved vendor by June 30, 2026, 8:00 pm EST.
CMS prepares the patient sample and provides it to the authorized survey vendor.
Mixed-mode protocol: CMS pre-notification letter, up to 2 survey mailings, and telephone follow-up with non-respondents.
Up to 6 follow-up calls may be made to patients who do not return the mail survey.
Survey administered in English and Spanish, with optional translations available in Cantonese, Korean, Mandarin, Portuguese, Russian, and Vietnamese.
WHAT THE SURVEY MEASURES
Patient rating of provider
How well providers communicate
Timely care, appointments, and information
Access to specialists
Health promotion and education
Shared decision making
Health and functional status
Courteous and helpful office staff
Care coordination
Stewardship of patient resources
WHAT M&B SCIENCES PROVIDES
End to end HCAHPS and CAHPS for MIPS survey administration
Vendor authorization support and implementation planning
Mail and CATI administration aligned with CMS requirements
Robust patient engagement call center operations
Data collection, quality assurance, and CMS reporting support
Responsive project management and client communication
WHY M&B SCIENCES
Advancing patient experience measurement through trusted partnerships with healthcare organizations, providers, communities, and biopharma leaders
Patient engagement expertise across mail, telephone, email, web, text, and hybrid outreach
Strong privacy, security, human subjects training, and data protection practices
Practical, transparent pricing and a service model designed around reporting timelines